More than anything, we want you to be happy with your purchase and help you bring a smile to the face of that special Grandpa, Grandma or Care User! If you have any concerns, the best thing to do initially is contact us and we’ll do everything we can to resolve any issue.
When you place your order, we will review it and put it through for processing. We are unable to amend any orders once they have been dispatched so please check your address and order details are correct before you place your order.
Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.
A GRAN SMILE BOX DIFFERENCES
Please note that the pictures on the website are of previous of the current box. Contents may occasionally change or look different in appearance from those shown. If there are any significant changes we’ll contact you before dispatch.
We take great pride in the quality and condition of our books, products and subscription boxes and it should reach you in the best possible condition. When you receive your order please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email us at email@example.com, including a photograph to show the problem. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.
Likewise if the box has been damaged during delivery, please email firstname.lastname@example.org as soon as possible including photographs of the damaged delivery. Riskof damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:
- Incorrect addresses
- Unopened parcels
- Delayed deliveries due to weather problems.
- Gifts to recipients who have gone away or are unable to receive parcels.
A Gran Smile Ltd retains all rights of ownership and possession of the goods until full payment has been received.
DELIVERY & RETURNS
Please see our separate policy on the website.
We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. A Gran Smile Ltd reserves the right not to accept or to cancel any order once accepted, without penalty.
To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on: email@example.com
THESE TERMS & CONDITIONS MAY CHANGE
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.